RESOURCES
Insights and Happenings
MAY 2025
RESEARCH PAPER
TALKINGbits: A Novel Modular Architecture for AI-Driven Phone Call Assistants
What if every phone call had the perfect AI agent? This paper unveils a scalable, modular framework using LLMs and webhooks for real-time, context-aware, task-specific responses.
February 2025
THESIS
Performance Optimization in SIP Networks: Application of eBPF Tech in Telecom Environments
Universidad Zaragoza, EINA
How can operators supercharge VoIP traffic? This thesis explores how eBPF/XDP firewalls in SIP environments boost performance, scalability, and control in real-time.
NOVEMBER 2024
RESEARCH PAPER
Into the Sound: Analysis of Technical Quality of Audio and Speech
IberSPEECH
Can you capture what transcription misses? This paper details Into the Sound, a toolkit that analyzes audio quality, flow, and paralinguistics to redefine call center performance assessment.
NOVEMBER 2022
RESEARCH PAPER
SONOC Platform for Audio and Speech Analytics in Call Centers
IberSPEECH
Can your calls reveal what words don’t? This platform analyzes call audio to decode flow, emotion, and behavior, turning paralinguistics into actionable business intelligence across industries.