PROGRAMMABLE COMMS
Power Seamless Digital Interaction
with Programmable Communications
Leap from Dial Tone
to Data-Driven Dialogue
As a critical enabler of digital transformation, the CPaaS market, a significant driver of programmable communications, is projected to grow to $45.3 billion by 2027, with a 29.4% AGR.1
Businesses now expect solutions that seamlessly integrate programmable messaging, voice, masking, verification, and other features into their workflows to enhance engagement and operational excellence.
BTS’ programmable communications platform combines advanced technology with robust scalability and security, empowering advanced communication workflows for operators and hyperscalers.
WHY BTS FOR PROGRAMMABLE COMMUNICATIONS
Telco DNA
Global Reach
AI Orchestration Layer
Ultra Low Latency
Developer-First
The Technology Behind BTS Programmable Communications
BTS’ Programmable Communications Platform drives cost savings by utilizing its extensive global connectivity and cloud infrastructure. It also enhances customer engagement with real-time, secure communication, while ensuring scalability to support increasing traffic without compromising quality.
Non-Voice Anonymization
Programmable Comms
Use Case
Secure, Safe, Private Communication
for Every Delivery
For delivery platforms, real-time driver-customer communication is essential.
BTS’ Number Anonymization ensures it happens seamlessly, without exposing personal phone numbers.
Problem
A food delivery platform needed a way for drivers and customers to communicate via voice and SMS about orders and drop-off locations without exposing personal phone numbers and compromising user privacy.
Solution
Using BTS’ Number Anonymization, the platform sends a POST request to establish a secure, temporary session between driver and customer numbers. A masked number connects them, with only the platform and BTS accessing real numbers. Session management is handled by either the platform or BTS.
Results
- Users communicate privately and securely
- Ensures trust and regulatory compliance
- Supports seamless delivery operations
- Preserves consistent and user-friendly experience
Real-time Programmable Voice and Data
Branded Calls
Embedded identity layer differentiates legitimate calls from fraudulent attempts, reinforcing trust in the voice channel.
Number Anonymization
Users enabled to call each other without revealing personal phone numbers. Anonymizes (masks) the identity of the sender and receiver of SMS.
Silent SMS Authentication
Authentication method originates from the device to ensure users are authenticated silently, efficiently, and without disruption.
Voice OTP
Voice Call Verification provides OTP codes through automated voice calls for users who prefer or require voice-based verification.
Flash Calls
Cost-effective and secure user verification method leverages missed calls to authenticate users instantly without requiring SMS delivery.
HD Voice
Delivers crystal-clear audio quality for calls by using wideband audio technology, enhancing user experience with more natural, lifelike conversations.
Call Recording
Captures voice conversations, providing a vital tool for compliance, quality assurance, and customer insight.
Answering Machine Detection (AMD)
Automatically distinguishes between live humans and voicemail systems, enabling more efficient call routing and reducing wasted agent time.
Dual-Tone Multi-Frequency Interpretation (DTMF)
Recognizes touch-tone inputs during a call. Enables intelligent IVR flows, phone-based surveys, and secure PIN/OTP entry.
Real-Time Transcription and Translation
Live speech-to-text conversion of conversations. Critical for compliance, automation, and CX (Customer Experience) analytics.