Boost Loyalty
and Drive Growth
The global customer engagement solutions market, valued at $20.58 billion in 2023, is projected to reach $48.51 billion by 2032.1 For Mobile Network Operators (MNOs) and service providers, flawless, effective customer engagement is essential to build lasting relationships, enhance loyalty, and drive growth in a competitive landscape.
To stay ahead, companies must implement advanced engagement strategies that deliver exceptional, seamless experiences across multiple channels and touchpoints, overcoming key challenges:
- Rising subscriber expectations and increasing demand for consistent, personalized experiences across SMS, email, apps, and social media
- Technological integration gaps and a lack of cohesion for diverse communication platforms
- Regulatory compliance adhering to frameworks while delivering tailored customer experiences
Core Offerings for Every Need
BTS’ solutions tackle these challenges while fostering loyalty, efficiency, and scalability, all while ensuring compliance. The S1 Platform combines SMS messaging with other communication channels for a cohesive and personalized customer experience. Three distinct offerings, tailored to diverse needs, deliver:
- Omnichannel integration for cohesive messaging across SMS, email, push notifications, and apps, all managed from a unified platform
- Centralized customer insights to gain a unified view and complete understanding of customer behavior and preferences
- Personalization at scale with advanced analytics to deliver targeted, relevant offers and content that boost satisfaction and loyalty
- Streamlined automation and workflows with automated messaging, intelligent responses, and self-service options to improve efficiency and response times
- Real-Time analytics to dynamically track performance and engagement metrics enabling continuous optimization
Explore Omnichannel Solutions
White Label Campaign Manager Platform (for MNOs)
Manage omnichannel campaigns and drive subscriber engagement.
Campaign Manager for Contact Centers
Boost customer service and support with communication tools.
API Solutions for CPaaS/Contact Centers
Leverage communication APIs for seamless messaging termination.