Voice Call Profiling
Power Seamless Communications
Through Data-Driven Insights
Profile, Analyze, and Optimize
BTS’ robust Voice Call Profiling solution empowers businesses to analyze call records and extract actionable insights. By examining communication patterns and trends, BTS helps optimize voice traffic and ensure seamless operations.
Gain Unparalleled Transparency and Control
The Voice Call Profiling solution delivers unparalleled transparency and control over voice traffic, helping businesses maintain a competitive advantage in a dynamic telecommunications landscape by:
- Knowing traffic
- Improving call quality
- Gaining real-time insights
- Managing resources efficiently
BTS’ Voice Call Profiling Solution
BTS ensures precise case identification, solution development, testing, and deployment. Here’s how it works:
- Case identification analyzes call records to detect anomalies, patterns, and inefficiencies, then thoroughly documents findings and assesses potential issues to set a clear path forward
- Key metrics and classification categorizes calls into Call Center, One-Time Passwords, and Customer Service, and AI-generated, then analyzes client details, time, prefixes, and ANI (Automatic Number Identification) when possible, plus audio energy levels and metrics. Further meaningful insights include monitoring call duration, rejection rates, Answer Seizure Ratios (ASR), and number cardinality
- Proposed solutions and testing develop tailored solutions to address identified patterns or inefficiencies, then verify results through extensive testing
- Deployment extends advanced reporting capabilities to every client with online availability and real-time data for proactive decision-making